ai-email-intelligence

Support – AI Email Intelligence for Zoho CRM

Product: AI Email Intelligence for Zoho CRM Last Updated: February 26, 2026

1. Contacting Support

If you need assistance with installation, configuration, or usage of the extension, please contact our support team.

Support Email: support@techiesaround.com

Please include the following details when contacting us:

Your Zoho CRM Organization ID
Your Zoho CRM data center (US / EU / IN)
Extension version
Description of the issue
Screenshots (if available)

Providing these details helps us resolve your issue faster.

2. Support Hours

Our support team operates during the following hours:

Monday – Friday 09:30 AM – 06:30 PM (IST)

We aim to respond to all support requests within 1 business day.

Critical issues affecting extension functionality are prioritized.

3. What We Support

We provide assistance for:

Extension installation
Initial setup and configuration
Troubleshooting errors
AI response issues
Compatibility with Zoho CRM modules
Updates and version changes

4. What Is Not Covered

Support does not include:

Custom feature development
Third-party Zoho customization
Issues caused by other extensions
Network or firewall restrictions in your organization
Zoho CRM platform outages

For Zoho CRM platform problems, please contact Zoho CRM support directly.

5. Updates and Maintenance

We regularly improve the extension to maintain compatibility with Zoho CRM updates.

Updates may include:

bug fixes
performance improvements
UI enhancements
security updates

We recommend keeping the extension updated to the latest version.

6. Known Limitations

AI-generated responses depend on the quality of the input email content. The extension may not produce meaningful output for empty or extremely short emails.

7. Feature Requests

We welcome suggestions and feedback. You may submit feature requests via the support email.

8. Service Availability

While we strive to maintain continuous availability, the extension may be temporarily unavailable due to:

maintenance
security updates
third-party service interruptions

We will attempt to restore service as quickly as possible.

9. Contact

Support Email: support@techiesaround.com Product: AI Email Intelligence for Zoho CRM