Privacy Policy – AI Email Intelligence for Zoho CRM
Last Updated: February 26, 2026
AI Email Intelligence for Zoho CRM (“the Extension”, “we”, “our”, or “us”) is a productivity extension designed to help users analyze emails within Zoho CRM and generate AI-assisted summaries, insights, and suggested replies.
We are committed to protecting the privacy and security of customer information. This Privacy Policy explains what information the Extension accesses, how it is processed, and how it is protected.
By installing or using this Extension, you agree to the practices described in this Privacy Policy.
The Extension operates inside the user’s Zoho CRM account and accesses only the data required to perform its functionality.
The Extension may access the following Zoho CRM data:
The Extension does not access unrelated CRM modules or files unless required for functionality.
The accessed data is used strictly for the following purposes:
The Extension does not use the accessed data for marketing, advertising, profiling, or resale.
To generate summaries and smart replies, the Extension sends selected email content to an external Artificial Intelligence (AI) processing service.
This may include:
The data is transmitted securely over encrypted HTTPS connections.
The AI service processes the data only to generate a response requested by the user. The data is not intentionally used to train public machine learning models by us.
We do not sell, rent, or share customer CRM data with third parties for commercial purposes.
The Extension does not permanently store email content or CRM record data on our servers.
We do not maintain a copy of:
Data may temporarily pass through our secure server only for processing and is discarded immediately after the AI response is generated.
We implement appropriate technical and organizational safeguards, including:
We do not store Zoho CRM login credentials.
Authentication to Zoho CRM is handled using Zoho’s official OAuth authorization mechanism.
The Zoho CRM account owner and organization administrators remain the data controllers of all CRM data.
Users are responsible for:
The Extension processes data only when a user explicitly triggers the analysis.
Because the Extension does not permanently store customer data, most information is automatically discarded after processing.
If a user or organization wishes to ensure removal of any transient processing logs, they may contact us at the support email below. We will respond within 7 business days.
The Extension is a business productivity tool and is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children.
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.
Continued use of the Extension after changes constitutes acceptance of the revised policy.
For privacy questions or data requests, please contact:
Support Email: support@techiesaround.com Product: AI Email Intelligence for Zoho CRM
We will respond within a reasonable time frame.